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Barn's burnt down, now I can see the moon. -Masahide


Our textbook explains that the stages of effective listening as Judi Brownell organized them into the HURIER model.  This model outlines behaviors we use when we listen effectively.  These stages do not need to happen in a linear manner; often one will go backwards and forwards throughout a conversation or when being presented with information.


Hearing:  One must begin with the physical process of perceiving sound.  Despite that, as I mentioned earlier, we can hear without listening we cannot listen without hearing.


Understanding:  You must be able to follow what is being said.  If the words are in a different language or technical jargon you cannot comprehend what the message is and therefore cannot listen effectively.


Remembering:  "Research shows that most people can recall only 25% of what they hear - and of that portion, they remember only about 20% accurately." (Floyd 265)  You must be able to remember information and retrieve it at a later time.  Floyd suggests using mnemonic devices to remember something specific.


Interpreting:  When interpreting the information received you must first take into account the context of the message.  All verbal and nonverbal cues help to understand the full meaning of the message.  To ensure that you have interpreted the message correctly it is important to give feedback to the sender.  This gives the sender an opportunity to correct you if you have not interpreted correctly.


Evaluating:  When evaluating you are trying to verify why the speaker is saying what they are saying.  You must separate facts from opinions and judge whether the message is truthful or correct.  While doing this you are comparing this message as part of a larger picture of all other interactions with and messages from this speaker.


Responding:  This action demonstrates to the speaker that you are listening.  Feedback can be verbal or nonverbal.  Floyd lists these strategies for giving feedback: stonewalling, backchanneling, paraphrasing, empathizing, supporting, analyzing and advising.  Different responses are useful in different situations or depending on what you want to convey.

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